Getting help

Cancel a membership

Email us from the address on your receipt and we will cancel it the same working day. It takes effect at the end of the period you have already paid for. There is no self-service cancel button yet.

Refunds

A single-bill purchase is refundable within 7 days if the result was not useful to you: email us and say so. If a check finds nothing, we do not offer the paid unlock at all. The full terms are in the Terms of Service.

Delete a check, or your data

Every check deletes itself 30 days after it is created. To delete one sooner, use the delete code shown when the check was run, or ask the assistant you used (Claude or Grok) to delete it. For anything else — a copy of what we hold, a correction, a deletion — see the Consumer Health Data Privacy Policy; we answer those requests within 30 days.

A lost membership code

We cannot send it again: a membership code is shown once, and we do not record who it belongs to. Email us and we can cancel the membership it belongs to.

Report a security problem

Email support@medbillanalyzer.com with “Security” in the subject.

We can explain what a check found. We cannot give legal, medical or financial advice about your bill.